John Saunderson (“We”) are committed to protecting and respecting your privacy.
If you have any questions you can reach our data protection officer John Saunderson at our shop:
John Saunderson Ltd
38-40 Leven Street
Edinburgh, EH3 9LJ
You can also contact us by telephone (0131 229 8348) or email (firstname.lastname@example.org).
What type of information we have
We currently collect and process the following information:
Information you give us
Most of the personal information we process is provided to us directly by you, e.g. by filling in forms on our site www.johnsaunderson.co.uk or by corresponding with us by phone, e-mail or otherwise.
This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site and when you report a problem with our site.
The information you give us may include:
- your name
- e-mail address
- phone number
- financial and credit card information
Information we collect about you
We also receive personal information indirectly, with regard to each of your visits to our site:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
- any phone number used to call our shop
Why we have your information
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via the contact details above.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
What we do with the information
Information you give to us
We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
We might also notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with marketing information about goods and services if you have consented to this. You can withdraw your consent at any time.
Information we collect about you
We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- as part of our efforts to keep our site safe and secure;
Where we store your personal data
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology (find out more here). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
As required by HMRC, we keep customer data for 5 years after the completion of your last sales transaction.
If you signed up to our mailing list, we will hold your information until you unsubscribe and withdraw your consent.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com or in our shop at Leven Street if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
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